Refund policy
Last updated: August 12, 2026
At Merviso™, we want you to have a positive experience with your order. Because our products are fulfilled through third-party suppliers, we do not offer standard returns or exchanges for change of mind, incorrect purchase, or simply deciding that you no longer want the product.
However, we will review eligible issues involving products that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong product, please contact us at supportmerviso@gmail.com as soon as possible.
To help us evaluate your claim, we may ask you to provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
- A short video demonstrating the problem, when appropriate
Please do not dispose of, alter, repair, or modify the product before your claim has been reviewed, unless we instruct you to do so.
After reviewing the information provided, Merviso™ may offer an appropriate resolution, which may include a full refund, partial refund, replacement, or another reasonable solution, depending on the circumstances of the case.
A return of the item will not normally be required. If a return is exceptionally required, we will provide specific instructions before you send anything back. Please do not send merchandise to any address without receiving written instructions from Merviso™ first.
Situations We Do Not Cover
Our refund protection does not normally apply to:
- Change-of-mind purchases
- Accidental purchases
- Incorrect purchases made by the customer
- Failure to read or follow the product instructions
- Damage caused by misuse, abuse, accidents, unauthorized modifications, or improper installation or use
- Normal wear and tear
- Cosmetic imperfections that do not affect the normal operation of the product
- Problems caused after delivery by the customer or another third party
- Requests submitted without sufficient information or evidence to reasonably evaluate the issue
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Order Cancellations
Because orders may be processed for fulfillment shortly after purchase, cancellation requests should be sent to supportmerviso@gmail.com as soon as possible after placing an order.
We cannot guarantee that a cancellation request can be accommodated once an order has entered processing or fulfillment.
If we are unable to ship an order within the applicable timeframe and a refund is legally required, we will provide the applicable cancellation and refund option in accordance with applicable law.
Shipping Delays or Non-Delivery
If your order is delayed beyond the applicable delivery timeframe, please contact us at supportmerviso@gmail.com so we can review the order status and available options.
Estimated shipping times are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our direct control.
We do not use an estimated shipping timeframe to waive any rights you may have under applicable consumer-protection laws.
Refunds
If your claim is approved and a refund is issued, the refund will normally be sent to the original payment method used for the purchase.
We will initiate an approved refund within 5 business days after the refund decision is made.
Once initiated, the time required for the refund to appear in your account depends on your bank, card issuer, PayPal, or other payment provider. Additional processing time may therefore apply.
Payment Disputes and Chargebacks
If you experience a problem with your order, please contact us first at supportmerviso@gmail.com so that we have an opportunity to investigate and resolve the issue.
Customers retain any rights available to them under the rules of their card issuer, payment provider, and applicable law. Nothing in this policy is intended to waive or restrict those rights.
Unauthorized Returns
To protect both customers and Merviso™, packages sent to an address without prior written authorization from Merviso™ may not be accepted or processed.
Please contact supportmerviso@gmail.com before sending any merchandise.
Contact Us
For questions about refunds, damaged items, defective products, incorrect orders, or order issues, please contact:
Email: supportmerviso@gmail.com
Please include your order number in your message so we can assist you as quickly as possible.
This policy describes Merviso™'s current commercial refund process and does not replace any consumer rights that cannot legally be waived under the applicable laws of the customer's location.