Shipping policy
Last updated: August 12, 2026
At Merviso™, we want your order to arrive safely and as expected. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping to the United States
We currently offer FREE SHIPPING on orders shipped within the United States.
At this time, our primary shipping destination is the United States.
Order Processing
Orders are typically processed shortly after they are placed.
Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances that may affect fulfillment.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Orders shipped to the United States are currently estimated to arrive within approximately 13 business days after shipment.
This is an estimated timeframe and is not a guaranteed delivery date.
Actual delivery times may vary depending on the shipping carrier, destination, customs processing, weather, holidays, peak shipping periods, and other circumstances outside our reasonable control.
We recommend allowing additional time during holidays and periods of unusually high shipping volume.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please note that tracking information may take some time to become active after your order has shipped.
Tracking updates are provided by the carrier and may occasionally be delayed.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping information is incorrect, please contact us as soon as possible at supportmerviso@gmail.com.
Because orders may begin processing shortly after purchase, we cannot guarantee that changes to shipping information can be made after an order has entered processing or shipment.
Merviso™ is not responsible for delivery issues caused by an incorrect, incomplete, or undeliverable address provided by the customer.
Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at supportmerviso@gmail.com and include your order number.
We will review the available shipping and tracking information and work with you to determine the appropriate next step.
If your order arrives damaged, defective, or incorrect, please refer to our Refund & Return Policy.
Shipping Delays
Estimated shipping times are not guaranteed.
Delays may occur due to:
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Carrier delays
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Customs processing
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Severe weather
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Holidays
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Peak shipping periods
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Transportation disruptions
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Unexpected fulfillment delays
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Other circumstances outside our reasonable control
Merviso™ will make reasonable efforts to assist customers affected by significant delivery delays.
If we become aware that an order cannot be shipped within the applicable timeframe, we will provide any notices, options, or refunds required by applicable law.
Customs, Duties, and Taxes
For orders shipped internationally, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
For orders shipped within the United States, applicable sales taxes may be calculated and collected at checkout where required by law.
Merviso™ does not control customs authorities, carrier fees, or government-imposed charges.
Changes to Shipping Information
Shipping methods, carriers, delivery estimates, and shipping conditions may change from time to time due to operational, logistical, or other circumstances.
Any shipping estimate displayed on our website is intended to provide a reasonable expectation and may change when circumstances outside our control affect delivery.
Contact Us
If you have questions about your order or shipping, please contact:
Merviso™
Email: supportmerviso@gmail.com
Please include your order number whenever possible so that we can assist you more efficiently.
This Shipping Policy should be read together with Merviso™'s Terms of Service and Refund & Return Policy.
