Terms of service

Last updated: August 12, 2026

Welcome to Merviso™. The terms "we", "us" and "our" refer to Merviso™. Merviso™ operates this store and website, including all related information, content, features, tools, products and services to provide you with an online shopping experience (the "Services"). Merviso™ is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully before using our website or placing an order. They contain important information about your legal rights, responsibilities, limitations of liability, and use of our Services.

By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in the jurisdiction where you reside, or that you are using the Services under the supervision and authorization of a parent or legal guardian where permitted by applicable law.

You may be asked to provide information when placing an order or using certain features of our Services, including your name, email address, billing information, payment information, and shipping information.

You agree that all information you provide to Merviso™ is accurate, current, and complete, and that you have the necessary rights to provide such information.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services and for all activity carried out through your account.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, images, colors, descriptions, specifications, and other information as accurately as possible.

However, product colors and appearance may vary depending on your device, display settings, lighting, or other technical factors.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product you receive.

Product descriptions, specifications, availability, pricing, images, and other information may be updated or changed at any time without prior notice.

We reserve the right to discontinue any product or limit product quantities or availability for any customer, geographic region, or jurisdiction, where permitted by applicable law.

SECTION 3 — ORDERS AND ACCEPTANCE

When you place an order through our store, you are submitting an offer to purchase the selected products.

Merviso™ reserves the right to accept, decline, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing or inventory errors, shipping restrictions, payment issues, or other circumstances permitted by law.

Your order will not be considered accepted until payment has been successfully processed and Merviso™ has confirmed the order.

If we are unable to accept or fulfill your order, we will make reasonable efforts to notify you using the contact information provided during checkout and, where applicable, issue a refund for any amount already paid.

Please review your order carefully before submitting it. Once an order enters processing or fulfillment, cancellation may not be possible.

All refunds are handled according to our Refund & Return Policy.

SECTION 4 — REFUNDS AND ORDER ISSUES

Merviso™ does not offer standard returns or exchanges for change of mind, accidental purchases, incorrect purchases, or products the customer simply no longer wants.

However, we will review eligible issues involving products that arrive damaged, defective, or incorrect.

Customers must contact supportmerviso@gmail.com and provide the information reasonably required to evaluate the issue.

Depending on the circumstances and available evidence, Merviso™ may offer a full refund, partial refund, replacement, or another appropriate resolution.

A physical return will not normally be required. Customers must not send products to any address unless Merviso™ has provided written instructions.

For complete details, please review our Refund & Return Policy.

SECTION 5 — PRICES AND BILLING

All prices, discounts, promotions, and offers are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Unless expressly stated otherwise, displayed prices may not include applicable taxes, customs duties, import charges, or other fees imposed by the destination country or applicable authorities.

You agree to provide accurate and complete payment, billing, shipping, and contact information for all purchases made through our store.

You authorize us and our payment providers to charge the payment method you provide for the total amount due, including any applicable shipping charges and taxes.

You represent that you are authorized to use the payment method used for your purchase.

SECTION 6 — SHIPPING AND DELIVERY

We ship orders using third-party suppliers, carriers, and logistics providers.

Shipping and delivery estimates displayed on our website are estimates and may vary because of carrier delays, customs processing, weather, holidays, supply-chain disruptions, or circumstances beyond our reasonable control.

We will make reasonable efforts to process and ship orders within the stated processing and delivery estimates.

However, estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing an accurate shipping address at checkout. Merviso™ is not responsible for delays, failed delivery, or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Where applicable, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable law.

SECTION 7 — INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to Merviso™ trademarks, logos, names, text, graphics, photographs, videos, product descriptions, designs, layouts, and other materials, is owned by Merviso™, its licensors, or other applicable rights holders and is protected by applicable intellectual property laws.

You may access and use the Services for personal and lawful purposes only.

You may not, without prior written permission from Merviso™ or the applicable rights holder, reproduce, copy, distribute, modify, publish, sell, create derivative works from, or otherwise exploit any content from the Services.

Merviso™ names, logos, product names, slogans, and designs may not be used without prior written authorization.

All rights not expressly granted are reserved.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our Services may contain links, features, tools, payment services, applications, or other functionality provided by third parties.

Third-party services may operate under their own terms, policies, and privacy practices.

Merviso™ does not control third-party services and is not responsible for their availability, content, policies, performance, or practices to the extent permitted by applicable law.

Your use of third-party services is subject to the terms and policies of those third parties.

If you access a third-party website or service through a link on our website, you do so at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Merviso™ is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

However, purchases made through our store are transactions between you and Merviso™.

Shopify is not responsible for the products sold by Merviso™, the fulfillment of orders, customer service, refunds, product defects, shipping issues, or other aspects of transactions between you and Merviso™.

SECTION 10 — PRIVACY

Your use of our Services is also governed by our Privacy Policy.

By using our Services, you acknowledge that certain personal information may be collected and processed by Merviso™, Shopify, payment providers, shipping providers, suppliers, and other service providers as necessary to operate the store, process transactions, fulfill orders, provide customer support, prevent fraud, and comply with applicable law.

Please review our Privacy Policy for additional information about how personal information is collected, used, stored, and shared.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, photographs, videos, suggestions, or other content to Merviso™ ("Feedback"), you represent that you have the right to submit that content and that it does not violate the rights of any third party.

By submitting Feedback, you grant Merviso™ a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that Feedback in connection with our Services and marketing, subject to applicable law.

You must not submit false, misleading, fraudulent, unlawful, defamatory, abusive, or infringing content.

Merviso™ reserves the right to remove Feedback that violates these Terms or applicable law.

SECTION 12 — ERRORS AND INACCURACIES

From time to time, our Services may contain typographical errors, inaccuracies, omissions, pricing errors, product information errors, availability errors, or incorrect shipping information.

We reserve the right to correct errors and update information at any time.

Where permitted by law, we may cancel or correct an order affected by a material error, including after an order has been submitted.

If an order is canceled due to an error after payment has been collected, we will provide an applicable refund.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to:

  • Violate any applicable law, regulation, or legal requirement.

  • Use the Services for fraudulent or deceptive purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Interfere with the security or functionality of the Services.

  • Introduce viruses, malware, or other harmful code.

  • Use automated systems, scraping tools, bots, or other methods to improperly extract or manipulate content from our Services.

  • Copy, reproduce, resell, or commercially exploit our Services or content without authorization.

  • Impersonate another person or entity.

  • Harass, abuse, threaten, or harm Merviso™ or other users.

  • Use the Services in a manner that could damage Merviso™, Shopify, our suppliers, service providers, or other users.

We reserve the right to suspend or terminate access to our Services where reasonably necessary because of a violation of these Terms or applicable law.

SECTION 14 — TERMINATION

We may suspend or terminate your access to our Services, where permitted by applicable law, if we reasonably believe that you have violated these Terms or used the Services unlawfully.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to survive termination.

Sections relating to intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law, and other provisions that by their nature should survive termination will remain in effect.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Merviso™ does not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that the information provided through the Services will always be complete, accurate, or current.

We do not make warranties beyond those expressly required by applicable law or expressly stated by Merviso™.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Merviso™, its affiliates, service providers, contractors, officers, employees, licensors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of revenue, loss of data, business interruption, or similar losses arising from your use of the Services or products purchased through the Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 17 — INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Merviso™, its affiliates, service providers, contractors, officers, employees, licensors, and agents from claims, losses, liabilities, damages, and reasonable expenses arising from:

  1. Your breach of these Terms.

  2. Your unlawful use of the Services.

  3. Your violation of another person's rights.

  4. Your misuse of the Services or products.

Nothing in this section requires you to indemnify Merviso™ to the extent prohibited by applicable law.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in effect.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement governing your use of the Services.

SECTION 20 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Merviso™ may assign or transfer its rights and obligations in connection with a business transaction, restructuring, merger, sale, or other legitimate business purpose, where permitted by law.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws applicable to Merviso™ and the jurisdiction in which Merviso™ is legally established, without regard to conflict-of-law principles.

Any dispute will be subject to the courts having jurisdiction under applicable law.

Nothing in this section prevents a consumer from exercising rights or bringing claims in a jurisdiction where applicable consumer-protection law allows them to do so.

SECTION 22 — CHANGES TO THESE TERMS

We may update, modify, or replace these Terms from time to time.

The most current version will be posted on this page with an updated "Last updated" date.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 23 — CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us at:

Merviso™
Email: supportmerviso@gmail.com

Please include sufficient information for us to understand your inquiry and assist you.

These Terms of Service should be read together with Merviso™'s Privacy Policy, Shipping Policy, and Refund & Return Policy.